Shipping & Returns

LEVEL5 Tools ships worldwide! To get a quote that includes accurate shipping for your region, call 800.227.7713 (USA and Canada) or 913.608.8530 . English y español.

To quote your order, we will need the following details:

• First and Last Name
• EXACT Shipping Address
• Mobile Number
• Email Address
• A list of the tools you wish to purchase

Please note that your order will be transacted in US dollars and your credit card company or bank will perform the conversion to your native currency on your behalf.

METHOD OF SHIPMENT

All merchandise destined for outside the continental US will be shipped via air or ocean. Rates and delivery times for international parcel shipment will vary based on carrier, delivery method, and speed of shipment required. The customer is responsible for the freight charges and all invoices are prepaid before shipment.

DUTIES & CUSTOMS

Your country may charge additional fees in the form of duties, border clearing costs, taxes, etc. that would be in addition to the quote we are providing you. It is your responsibility to understand what these additional costs might be. Your country may hold your order at the border until you have paid them these additional fees. WE HIGHLY RECOMMEND you contact an international shipping broker in your country who can assist you with understanding any additional costs associated with importing your tools and can make the importation easy for you by handling the logistics and paperwork on your behalf.

We’re as excited as you are to get your order in your hands. There are a few different ways to keep track of the status of your order:

ORDER HISTORY

Login to your LEVEL5 Tools account at LEVEL5Tools.com to check the status of your order from processing to shipping. Order history will also show you if any items have been shipped separately in the case of a multiple item order where an item was not in stock and could not be shipped with the rest of your order. Please note, if your order doesn’t qualify for free shipping, you will only be charged shipping one time for split orders.

EMAIL UPDATES

When your order status changes an email will be automatically sent to you. You can make sure this information reaches you in a timely manner by double-checking that you have entered your email address correctly at the time of order placement.

Also, if you believe you have not received an email from us, please have a look in your spam folder prior to contacting us. Sometimes our messages are diverted to this folder inadvertently.

SHIPMENT TRACKING

When your tools ship, your account will be updated to show the shipper’s tracking number associated with your order.

For orders shipped by FEDEX or UPS, you can easily keep an eye on your merchandise by visiting www.fedex.com or www.ups.com and entering the tracking number that we provide you via email.

On occasion, we may have to ship a partial order on a multiple item order where one product may not be in stock or may have to be custom-manufactured to your specifications. You will be able to view all partial shipments in the Order History section of your profile on LEVEL5Tools.com.

If you receive a shipment and believe an item is missing, please call us at toll-free at 866.562.4229 (local: 913.631.0804) Monday through Friday, between 8am and 4pm Central Standard Time. We will be able to assist in track down your missing your item without delay.

The LEVEL5 30-Day, “No-Hassle” Policy

We believe it is important that you have some time to evaluate the design, quality, fit and finish of your LEVEL5 tools before fully committing to their use. Therefore, if you aren’t 100% satisfied, you have a period of 30 days from purchase to return any UNUSED tools you've purchased directly from LEVEL5 Tools LLC.

Once your tools have been received in good order at our facility, you will receive your choice of a credit or refund of the original price. Please note that refunds must be applied against the same credit card you used to make the original purchase.

You will be responsible for any return shipping expenses. We recommend you insure your shipment with your shipping agent (FEDEX, UPS, USPS, etc.), as you are responsible for any damage to the tools during the return shipment. To assist with offsetting these return shipping costs, LEVEL5 will provide you with a one-time use coupon code for our website equal to the return shipping amount (a copy of the shipping receipt is required).

Terms & Conditions

If you wish to return your LEVEL5 tools within the 30-day evaluation period:

• The tools must be returned in the original packaging, including any internal bags, foam inserts, internal boxes, and/or shipping boxes - to ensure the tools are protected during delivery back to our facility.
• The tools must be unused and undamaged, so they can be resold as new, in order to receive a full refund of the purchase price.
  • UNUSED TOOLS - Any unused tools received that are damaged in any way so that they cannot be resold as new will need to be refurbished. This requires us to charge you a 25% restocking fee.
  • USED TOOLS - Any used tools received will need to be cleaned of joint compound, refurbished and sold at a discount. We will charge you a 50% restocking fee OR return the used tools back to you if preferred. You will be responsible for paying any corresponding shipping charges if you wish to have the tools returned.
• Any tools that are received damaged and cannot be refurbished and resold will discarded and will not qualify for a refund. You will have the option to have the tool(s) returned to you, but you will be responsible for paying any corresponding shipping charges

If you have any questions regarding this return policy, please reach out to us toll-free at 866.562.4229 (local: 913.631.0804).