Overview
LEVEL5 Tools has a wide range of maintenance and/or rebuild kits available for its line of automatic drywall taping & finishing tools.To support our LEVEL5 finisher family, these kits are readily available for the most common wear parts so that the tools can function at their peak performance.
In addition, LEVEL5 maintains an large inventory of tool components for its automatic tools. If you have a damaged component that you don't see is available in a maintenance or rebuild kit, please contact us . We are here to assist.
PRODUCT INFO
7-Year Warranty
100% Satisfaction Guaranteed
LEVEL5 makes workhorse drywall finishing tools that set the standard for quality & reliability.
We back all of our tools with the strongest warranties in the industry and work hard to provide our family of finishers with the best customer service possible.
Do you have questions about your LEVEL5 Tool(s)? Call our toll-free support line at 866.562.4229 (local: 913.631.0804) or send us an email at support@level5tools.com. Our support team is available Monday through Friday, 7:30am to 4pm Central Time.
Manufacturer's Warranty
For its full line of automatic drywall finishing tools and accessories, LEVEL5 Tools, LLC. ("LEVEL5") offers a full seven (7) year warranty to the original owner that these products will be free from defects in material and function. This warranty is valid only in the USA, Canada, Australia, the United Kingdom and Europe. A one (1) year warranty applies in all other countries/markets.
Terms & Conditions
- The Warranty applies to the original owner and is not transferable.
- The Warranty is limited to repair or replacement of the product, and does not cover direct, indirect, consequential, incidental or any other type of damage resulting from its use.
- The Warranty does not cover normal wear, misuse, negligence, fire, theft, loss or intentional damage.
- All shipments to the LEVEL5 facility must be freight paid. LEVEL5 reserves the right to determine whether to repair or replace any product covered under the Warranty. Discontinued products may be replaced with newer models when necessary.
Wear Parts
When you purchase professional drywall finishing tools, it is important to know that common wear parts are readily available to ensure your tools are run optimally for their entire operating life.
At LEVEL5, we maintain a large inventory of wear parts for all models of our drywall taping and finishing tools, including:
- Automatic taper cutting blades
- Flat box and corner finisher blades, shoes, etc.
- Gaskets & o-rings
- Plungers
- Springs
- Wheels & bearings
- Screws
- and much more...
These components are available separately or in convenient logical kits for tool maintenance or rebuilds. Perhaps most importantly, these components and kits are available at a reasonable price!
FAST FREE SHIPPING
ACROSS THE CONTINENTAL USA
LEVEL5 will cover the standard shipping costs for all orders over $50 across the continental USA.
Orders delivered throughout the continental USA will be shipped via UPS or FEDEX Ground. Delivery times vary between 2 to 5 business days depending on where you are located in relation to our headquarters in Kansas City, KS.
The "Continental United States" refers to the 48 contiguous states and the District of Columbia, but excludes Alaska, Hawaii, Puerto Rico or the other U.S. territories and military posts.
Want faster shipping? Call us at 800.227.7713 . For orders received before 10am Central Time, we can ship overnight to most regions in the USA.
OTHER REGIONS
LEVEL5 Tools ships worldwide!
For Alaska, Hawaii, Puerto Rico, other U.S. territories and military posts, as well as international locations, call us at 800.227.7713 (USA and Canada) or 913.608.8530 for an accurate quote including shipping. English y español.
To quote your order, we will need the following details:
- First and Last Name
- EXACT Shipping Address
- Mobile Number
- Email Address
- A list of the tools you wish to purchase
Please note that your order will be transacted in US dollars and your credit card company or bank will perform the conversion to your native currency on your behalf.
METHOD OF SHIPMENT
All merchandise destined for outside the continental US will be shipped via air or ocean. Rates and delivery times for international parcel shipment will vary based on carrier, delivery method, and speed of shipment required. You are responsible for the freight charges and all invoices are prepaid before shipment.
DUTIES & CUSTOMS
Your country may charge additional fees in the form of duties, border clearing costs, taxes, etc. that would be in addition to the quote we are providing you. It is your responsibility to understand what these additional costs might be. Your country may hold your order at the border until you have paid them these additional fees. WE HIGHLY RECOMMEND you contact an international shipping broker in your country who can assist you with understanding any additional costs associated with importing your tools and can make the importation easy for you by handling the logistics and paperwork on your behalf.
THE LEVEL5 30-DAY, “NO-HASSLE” POLICY
We believe it is important that you have some time to evaluate the design, quality, fit and finish of your LEVEL5 tools before fully committing to their use. Therefore, if you aren't 100% satisfied, you have a period of 30 days from purchase to return any UNUSED tools you've purchased directly from LEVEL5 Tools LLC.
Once your tools have been received in good order at our facility, you will receive your choice of a credit or refund of the original price. Please note that refunds must be applied against the same credit card you used to make the original purchase.
You will be responsible for any return shipping expenses. We recommend you insure your shipment with your shipping agent (FEDEX, UPS, USPS, etc.), as you are responsible for any damage to the tools during the return shipment. To assist with offsetting these return shipping costs, LEVEL5 will provide you with a one-time use coupon code for our website equal to the return shipping amount (a copy of the shipping receipt is required).
TERMS & CONDITIONS
If you wish to return your LEVEL5 tools within the 30-day evaluation period:
- The tools must be returned in the original packaging, including any internal bags, foam inserts, internal boxes, and/or shipping boxes - to ensure the tools are protected during delivery back to our facility.
- The tools must be unused and undamaged, so they can be resold as new, in order to receive a full refund of the purchase price.
- UNUSED TOOLS - Any unused tools received that are damaged in any way so that they cannot be resold as new will need to be refurbished. This requires us to charge you a 25% restocking fee.
- USED TOOLS - Any used tools received will need to be cleaned of joint compound, refurbished and sold at a discount. We will charge you a 50% restocking fee OR return the used tools back to you if preferred. You will be responsible for paying any corresponding shipping charges if you wish to have the tools returned.
- Any tools that are received damaged and cannot be refurbished and resold will discarded and will not qualify for a refund. You will have the option to have the tool(s) returned to you, but you will be responsible for paying any corresponding shipping charges
If you have any questions regarding this return policy, please reach out to us toll-free at 866.562.4229 (local: 913.608.8530).
